By using our website, placing an order, or contacting JMhyel Collection, you agree to the following terms and conditions:

Payments

• Full payment is required upfront before your order is processed.

• We do not offer holds or partial payments.

• Accepted payment methods include those available on our Shopify checkout.

Order Policy

• Once submitted, orders cannot be changed or edited. Please double-check your lace size, texture, length, and density before placing your order.

• Pre-orders must be made 1–2 weeks ahead of the needed date to avoid delays.

Shipping & Pickup

By placing an order, you also agree to our Shipping, Pickup & Delivery Policy as outlined on our website.

Refund Policy

All sales are final. Refunds are only issued in cases of seller error, shipping damage (reported within 48 hours), or non-delivery due to our fault. More info can be found in our Return & Refund Policy.

Customer Conduct

Respectful communication is required at all times. We reserve the right to block or refuse service to anyone who engages in inappropriate or disrespectful behavior.

Order Issues or Questions:

If you have questions about your order, shipping, refunds, or product details, please reach out by email, text, or DM and include your full name and order number (if applicable) so we can assist you faster.